BestBuy.com

[boylej301]

Good afternoon, the other day I purchased a laptop from best buy website. It had some heating issues so I asked for a refund. I got the return label and took it to the ups facility, currently it just says “ Your package is currently at the UPS Access Point™ and is scheduled to be tendered to UPS.” if my package doesn’t move and the return date of the 15th comes and goes am I just out of luck? Cause I’ve already returned the pc.

[Blue-BBY Retired: Social Media Specialist]

Hello, boylej301,

Welcome to our Online Community Forums!

As long as the product was sent back within the return period, you should be just fine. Once received at our facility, the refund would be processed on our end.

For more information on our Return & Exchange Promise, see here.

Thanks,

[boylej301]

So if they lost my package what do I do.

[Blue-BBY Retired: Social Media Specialist]

Hello, boylej301,

It can take up to one billing cycle to see the refund reflect on your end with respect to mail returns.

I'd be happy to review the tracking number you received to see about any updates. Please send us a private message with your full name, phone number and email.

Chat soon,