BestBuy.com

[worldavia]

I try to stay calm but the user experience bestbuy.com delivers is not only concerning but also can be legally classified as "digital Torture". I mean I shop best buy physical location all the time and I love to go to my store. Now when I am not able to, I signed up to use your online store. Tried to make payment with Bestbuy card, the whole new episode of setting up credit card account started. I patiently did that and made the purchase.

I thought it was onetime thing and I tried ordering one more time.Instead of letting me log in, it forced me to change my password. Though very annoying but I did it. I wanted to access my credit card. Now the citibank asks me to create new password. Then it gives me a prompt about next time that I should be able to use online store password. I thought phewww! at least this makes sense. Today I wanted to make payment for my card so I tried logging in. The store password did not work and again took me on the path to reset new password. I reset the password and tried accessing credit card account. Now that one does not recoginzed the password.

For goodness sake people we are not living in a jungle. Why do you torture your digital users?  My frustration level and my blood pressure has shooted I am here to see if anyone has any solution. Before anything else, let me tell you that I am 10 steps ahead when it comes to digital world. So do not tell me to get off of VPN and try. I have already done that. And above all BestBuy has to catchup with technology, dont expect users to go back in the stone age. 

Most likely I will make phone payment and close my account. I can get anything I want from bestbuy anywhere else. Why should I continue? 

[Connor-BBY Social Media Specialist]

Hey there, worldavia.

Thanks for reaching out to us here on the Best Buy Forums. Having to change your password every time you log in is definitely frustrating, so I would like to see if there's anything I can do to help. Can you please send me a private message with your full name, phone number, and email address, so I can assist?

Please know, as of March 20, the Best Buy Forums will be decommissioned. Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts. In the future, you can also visit us at BestBuy.com/support for assistance. We look forward to assisting you through these platforms!

Thanks,