03-11-2023 07:54 PM
I try to stay calm but the user experience bestbuy.com delivers is not only concerning but also can be legally classified as "digital Torture". I mean I shop best buy physical location all the time and I love to go to my store. Now when I am not able to, I signed up to use your online store. Tried to make payment with Bestbuy card, the whole new episode of setting up credit card account started. I patiently did that and made the purchase.
I thought it was onetime thing and I tried ordering one more time.Instead of letting me log in, it forced me to change my password. Though very annoying but I did it. I wanted to access my credit card. Now the citibank asks me to create new password. Then it gives me a prompt about next time that I should be able to use online store password. I thought phewww! at least this makes sense. Today I wanted to make payment for my card so I tried logging in. The store password did not work and again took me on the path to reset new password. I reset the password and tried accessing credit card account. Now that one does not recoginzed the password.
For goodness sake people we are not living in a jungle. Why do you torture your digital users? My frustration level and my blood pressure has shooted I am here to see if anyone has any solution. Before anything else, let me tell you that I am 10 steps ahead when it comes to digital world. So do not tell me to get off of VPN and try. I have already done that. And above all BestBuy has to catchup with technology, dont expect users to go back in the stone age.
Most likely I will make phone payment and close my account. I can get anything I want from bestbuy anywhere else. Why should I continue?
03-12-2023 09:47 AM
Hey there, worldavia.
Thanks for reaching out to us here on the Best Buy Forums. Having to change your password every time you log in is definitely frustrating, so I would like to see if there's anything I can do to help. Can you please send me a private message with your full name, phone number, and email address, so I can assist?
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|Connor|Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support