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Posts: 983
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Registered: ‎10-19-2017

What is causing my order to cancel?

Hello,

 

Thanks for taking the time to get in touch with us via our Best Buy forum community!

 

We know that having an order cancel is never fun, but know it’s even less ideal when you’re not sure what caused it to cancel in the first place. That’s not a position we want anyone to be in, which is why we have the helpful article, "Why Was My Order Cancelled?". It goes over common reasons that can lead an order to be cancelled by our system, so you can be aware of what can lead to a possible cancellation, and have a better experience with your next order. Please also know that we do not ship to known freight forwarders.

 

However, if none of those reasons seem to apply to your purchase, we’d be happy to take a deeper look into what’s going on. For us to help, please use the “Private Message” in my signature below to send over the following:

 

· Your full name

· Phone number

· Email address

· Order number that cancelled

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
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