02-14-2020 06:14 AM
I ordered Galaxy Quest and it's been delayed over and over again. So far four orders have been delayed with my very first one being canceled this morning. Am I not going to get them? If so, why would you even allow these to be ordered in the first place?
It feels like I'm just giving Best Buy money to hold at this point with no garuntee that I'll get the item I purchased.
02-15-2020 12:13 PM
Thank you for reaching back out to us!
I appreciate you taking the time to write us regarding your Galaxy Quest orders. I understand where you’re coming from, as it’s never pleasant to find out an item has been delayed. While we do everything we can to ensure orders are available quickly, sometimes there may be delays due to circumstances beyond our control.
I am here to help where I can. First, I am going to need some more details from you. Will you please send me a private message with the order numbers or Customer Service PINs off the receipts for all of the orders, your full name, phone number, and e-mail address? I look forward to your response.