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New Member
Posts: 2
Registered: ‎11-20-2021

Weeks later…rep made mistake…

Is there any recourse for an atrocious experience where I’m still out nearly $300 for no reason? I placed an order on 11/2 that was marked as Delivered, but I didn’t receive anything. I had to go to the store and still couldn’t get any help as it was still in Shipt’s “hands” if you will. So I wasn’t able to get a refund at that time, nor could the store give me a hard drive while I was standing there (without me having to pay for it since I already did!).

So after wasting two hours at the store with two managers calling everyone they could, I left (too long for free parking and had to pay $8!) with the paper printout of the “OMS & BestBuy.com Shipping Issues” form submission and was told to call the number in the morning to see where the order was. I called the next day and the rep simply said she canceled it “for me” even though I was just trying to see what was going on. Nothing happened and I called again on 11/4 and the rep said she went ahead and gave a refund. I got an email saying I received a credit of $0 and let her know that, and she said it was normal.

I subsequently called several more times and kept being told the refund was processing, until today when I was told it was already processed. I called the bank who had no record of anything, so I called back and got transferred to the “Shipping” department where the rep saw that the original person incorrectly processed the refund as $0 instead of the $280+ it actually was. I’m now finally expecting the refund but this still isn’t ok…

What’s the proper recourse for me at this point? This has dragged on for weeks where I didn’t do anything wrong, and the reps I’ve spoken to don’t have the ability to give me some sort of credit for this terrible experience. There has to be some management SOMEWHERE to appeal to for a gift card or something now that I’ve been out so much money with holiday sales in full force that I haven’t been able to take advantage of. Who do I turn to for relief as a human being that will help more with so much nonsense.

Thank you!!
Valued Contributor
Posts: 2,510
Registered: ‎02-07-2011

Re: Weeks later…rep made mistake…

You ordered it thru a store or online? Was there a tracking number? What does the tracking number say? Who was the carrier?
New Member
Posts: 2
Registered: ‎11-20-2021

Re: Weeks later…rep made mistake…

It was ordered online. The status says delivered. It looks like the Shipt person delivered it to the wrong address (the Best Buy manager said the item never came back to the store and that Shipt never got in contact with the driver).
Posts: 6,529
Topics: 226
Kudos: 523
Solutions: 332
Registered: ‎08-21-2017

Re: Weeks later…rep made mistake…

Good afternoon, JeremyD130,

 

Welcome to our community forums and thank you for writing to us regarding your order. I know that if I'm ordering something expedited delivery, I usually need it for something important. I know if I were in your shoes I would want to figure out exactly what was going on with this order as well as when this refund would be available in my account. I'm glad to hear that you've been able to get assistance with this and would like to document your feedback here at our Corporate Campus.

 

I'd like to begin by reviewing your case history and will need a few more details to get this process started. Can you please send me a private message that includes your:

 

Full name

Email address
Phone number

 

You can send me a private message by clicking on the blue button at the end of this message. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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