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New Member
Posts: 4
Registered: ‎11-24-2018
Accepted Solution

Website notes that you can "email support", but it's not possible

Not only does the website tell me I can "email support" when I cannot, it does not give any hint that these forums are the support channel I can use for issues.  Please correct the website, and plainlky note what the proper support channels are.  It's extremely frustrating.

New Member
Posts: 4
Registered: ‎11-24-2018

Digital Download order stuck in "Preparing"

[ Edited ]

Hello,

 

I ordered some digital subscriptions and Pinnacle Software via Digital Download 22 hours ago. I recieved the subscription codes via email just fine, but my Digital Download  for Pinnacle is stuck in "Preparing" and my "Digital Library" is empty and I have recieved no information.  Please fix this order so that I can receive the product I've paid for.

 

Order Number: {removed per forum guidelines}

 

Thanks.

New Member
Posts: 4
Registered: ‎11-24-2018

Re: Digital Download order stuck in "Preparing"

Please can I get some help with this?  Is there a phone number I can call?  My Credit Card provider reports the charge for my order is fine and is waiting for the merchant.

New Member
Posts: 4
Registered: ‎11-24-2018

Re: Digital Download order stuck in "Preparing"

888-bestbuy resolved my issue