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New Member
Posts: 2
Registered: ‎05-27-2019

Website Pricing Error

[ Edited ]

When i googled https://www.google.com/search?q=apple+watch+44mm+series+4+stainless+steel+best+buy&oq=apple+watch+44... ---yesterday i received a link (to best buy site) to this which had Apple Watch Series 4 GPS Cellular 44mm Stainless Steel with white sports band at $479. when you click add to cart it adds the aluminum versions. I want you to honor the price for stainless model, I replicated this at the store on both my phone and manager, they didn't care, they more or less said not my problem. plus at home on my surface. I have photos please advise. 

 

david 

 

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bestbuy1 

best buy 2

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Best Buy Employee
Posts: 2,047
Registered: ‎01-09-2015

Re: Website Pricing Error

Best Buy, like many companies, tries to be as accurate with the information on their website as they can be. There will be, from time to time, errors in specifications or pricing that are ultimately corrected. You stumbled onto one of those cases. The price you saw was intended for the aluminum models only, and even in your examples the item pictured is not a stainless model. This would not be a valid price match, and our website terms and conditions specifically calls out how we handle errors within the site.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 2
Registered: ‎05-27-2019

Re: Website Pricing Error

This isn’t acceptable, you should
Honor pricing that is shown on the site. Not bait and switch to a lesser model.
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Posts: 4,346
Topics: 43
Kudos: 410
Solutions: 255
Registered: ‎11-29-2016

Re: Website Pricing Error

Good morning, David,

 

Welcome to our forums.  I’m happy to hear you’re interesting in purchasing a new Apple Watch with us, however, it sounds like there may be an issue with the price you were seeing through your Google searches.  I appreciate you taking the time to share your experience with us, and I hope to address any concerns you may have.

 

While we hope Google search results provide accurate information to any customer hoping to shop with us, please know we’re unable to control the prices of the items listed in their search results.  As a result, we’ll be unable to honor any prices they may have listed in error.  Additionally, though the Apple Watches in your images are the aluminum models, if the Apple Watch you were referring to is the one visible here, I did some additional research into its price, and it appears we’ve never listed it at $479 during the time it’s been available for purchase.  Finally, if this item was priced incorrectly as result of an error on our part, we’ll be unable to honor that price as well, as outlined in the terms and conditions of our site.

 

If you have any other questions or concerns, please don’t hesitate to visit our Support Forums again.

 

Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
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