03-05-2019 06:03 AM
Solved! Go to Solution.
03-05-2019 03:05 PM
Hi there, Patti57,
Welcome to our Best Buy Forums!
Double charges were never our intention, so I'm glad you shared this with us. It would be my pleasure to look in to our options regarding your Webroot charges. Using the "Private Message" option in my signature, can you send me a message with the following details:
I look forward to working with you on this.
03-06-2019 05:05 AM
03-06-2019 09:15 AM
As we discussed in private messages, because you had two active Webroot subscriptions, you were charged for both. Please follow up by replying to my latest private message if you have any additional questions about that.