BestBuy.com

[Patti57]

I have been getting charged for Webroot twice a year for three years. I called to complain and they said there was nothing they could do about it. The double charges started when I bought a new laptop 3 years ago. Any suggestions???

[Elle-BBY Social Media Specialist]

Hi there, Patti57,

Welcome to our Best Buy Forums!

Double charges were never our intention, so I'm glad you shared this with us. It would be my pleasure to look in to our options regarding your Webroot charges. Using the "Private Message" option in my signature, can you send me a message with the following details:

• Full Name
• Phone Number
• Email Address

I look forward to working with you on this.

Sincerely,

[Patti57 · Accepted solution]

So I take it I am out the money I should not of been charged for Webroot. ( getting charged twice a year since 2016). I have only one laptop. I am really upset about this. This will be my last purchase from Best Buy.

[KyleR-BBY Senior Social Media Specialist]

Hello, Patti57,

As we discussed in private messages, because you had two active Webroot subscriptions, you were charged for both. Please follow up by replying to my latest private message if you have any additional questions about that.

Sincerely,