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Posts: 2
Registered: ‎03-21-2017

Web app wouldn't remove my old address, now item delivered to wrong address

I attempted to order an item. I noticed my old address was still in the system(I had removed this address previously) I switched to my new address. I didn't notice until I received the notification of delivery that it was not in my mailbox or porch. I checked the order on bestbuy.com(Desktop) and noticed it was delivered to my old house. I called support and they said I needed to return the item. I cannot return the old item as I do not have it.

Any assitance would be helpful.

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Registered: ‎10-19-2017

Re: Web app wouldn't remove my old address, now item delivered to wrong address

Hi there, Grosecomp, 

 

Our system will send an order to the address that is selected as the shipping address when an order is placed. While I cannot guarantee a specific result, I would be delighted to take a look at your order. To do so, I would just need you to send us a private message with your order number, phone number, full name, and email. 

 

To send a private message, simply select the blue box labeled Private Message to the right of my signature. 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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