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New Member
Posts: 1
Registered: ‎01-10-2019

We were unable to verify your information

Dear BestBuy support team,

During the last week I wasn't able to buy the "Logitech - G413 Wired Gaming Mechanical Romer-G Switch Keyboard with Backlighting - Silver" no matter how many time I tried to. After the checkout, I receive an e-mail that informs me "We were unable to verify your information". I use my card all the time so I can guarantee that the problem isn't within the card. I double-checked all my personal informations but I wasn't able to solve the issue.
I hope I could get the keyboard soon.

Best regards,
Jallebi

Posts: 1,934
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Registered: ‎08-08-2017

Re: We were unable to verify your information

Hello and welcome, Jallebi,

 

I haven't experienced it often, but I do know that having an order cancel unexpectedly can be quite frustrating.  I was discouraged to hear this happened to you when shopping with us online recently.  I'd be happy to see if there's anything I can do to help here.

 

Using the information in your forum profile, I was able to locate your recent order.  BestBuy.com does not ship to known freight forwarders and most business addresses.  I recommend placing a new order to a U.S. residential address, or making your order for Store Pickup at a Best Buy store.

 

Why Was My Order Cancelled?

 

I hope this helps.  Thank you for taking the time to join our community.

Sam|Social Media Specialist | Best Buy® Corporate
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