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Posts: 1
Registered: ‎12-09-2020

Was charged more for a delivery to arrive a day later then it was originally supposed to

So I purchased a tripod for 14.99 and it was like $5 shipping for next day delivery. I then got an email today saying that there was a problem and it wouldn't be able to be delivered today and to logon and make changes. I logged on and changed it so it would be delivered the next day instead, but then I noticed I was charged ANOTHER $5... so now my order is up to $24.99 or so when it was originally $20 for delivery a day LATER. It makes no sense to me. I have to go to the store to pick something else up now so I'd rather just pick it up now for $14.99 but I can't cancel the order because it's been processed. Any possible help with this or if all the shipping charges could be refunded I'll just keep it as delivery. I just ordered an $800 laptop from also. Let me know how I can get help. Thanks. 

Posts: 632
Topics: 27
Kudos: 113
Solutions: 29
Registered: ‎02-08-2019

Re: Was charged more for a delivery to arrive a day later then it was originally supposed to

Hey there, briandoh0419,

Thank you for joining us here on the Best Buy Forums! Although I do wish that your joining were under different circumstances, I can certainly understand wanting to check on what options may be available. It is never within our intentions for there to be any delays or complications when shipping an order, and I'm sad to hear that this has been the case. 

I'd like the opportunity to review your order further to determine what options we may have available at this time. To get started, I will need to collect additional details. Can you please send me a private message that includes your full name, phone number, email address, and order number? You can send a secure message by using the Private Message button below in my signature.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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