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Posts: 3
Registered: ‎05-15-2017

Was charged for shipping without notice

Hello, I'm a Best buy elite plus member and placed an order for some headphones for store pick up. Earlier this week, I changed my mind and switched it shipping (as my purchases show as free two day shipping). No where on the screen did it prompt that I would be charged nor was I sent an email about the shipping price. Instead, my paypal account was billed without being told. If I never checked the PayPal account, I would have never known. This seems slightly shady and if that's the case, I would have just cancelled the order and reordered through the website for free shipping. Can I be refunded the shipping? Thanks.
Posts: 562
Topics: 22
Kudos: 175
Solutions: 37
Registered: ‎11-30-2015

Re: Was charged for shipping without notice

[ Edited ]

Welcome Back, capital329!

 

Thanks for making a new post. It's been a while since we've heard from you!

I'm sorry for the confusion with the billing of your order. It sounds like something unexpected might have happened when the order was updated. I would be happy to review your order and account and see what options might be available. If this is something that you would be interested in, please send me a Private Message with your full name, email address, and phone number to get started. You can find a link to send a Private Message in my signature.
 

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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