BestBuy.com

[Anish_47]

Bought an earbud through Best Buy on Jan 21st using a combination of reward certificate and credit card. Status changed to shipping and then canceled the next day. However, the order status still shows up as active in my profile.

Since then I have been trying to get a refund for this order without any success. I have contacted Best Buy customer support 5 times now, and every time they claimed to have given me a refund, which I never got. The customer support rep told me today that they apparently were issuing me a gift card for the reward certificate amount that I should receive "within an hour" but 54 hrs later, still no emails about the refund.

Now they are claiming that they have "limited tools" to help me online and that I should contact another team over phone. Pretty ridiculous of Best Buy to go to this kind of harrasment for a simple refund. I am tired of getting pushed around from one person to the next and need a clear answer about the refund status. Need to know how to escalate this so that the fine folks at Best Buy actually do something about this.

[Trey-BBY Social Media Specialist]

Good Afternoon, Anish_47.

Thanks for reaching out. I understand why you'd be disappointed with the customer service you described. I'd love to help. Please send me a private message with your full name, number, and email so that I can better assist you.

Just so you're aware, the Best Buy Forums will be decommissioned on March 20th. When looking for support or providing feedback, we recommend heading to Bestbuy.com/support, or reaching out through any of our social media pages. We provide assistance through Facebook and Twitter. You can also find us on Instagram and TikTok as well.

Kind regards,