01-21-2022 10:49 PM
01-22-2022 06:07 AM
I am just curious. Did you receive an email saying it was going to be cancelled or did it cancel outright?
Normally if there is a wait for your item, they would notify you and after X amount of days if its not fulfilled it will cancel itself from what I seen in previous posts.
01-22-2022 09:41 PM
01-23-2022 01:40 PM
Hi there, Drui.
Thanks for joining our online community, although I wish your first post had been related to a positive experience. I understand the feeling of being excited about a product arriving, only to find out the order was ultimately cancelled. This is something we do our best to avoid. Despite our best efforts, there are factors that could ultimately result in orders being cancelled. This is mentioned in the Terms agreed to when using our website.
I’d be happy to review this order for you. If that is something I can help with, please send me a Private Message. To send a Private Message, simply select the darker blue icon, which is located across from my signature. I look forward to hearing from you.
|Sarah|Senior Social Media Specialist | Best Buy® Corporate|
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