BestBuy.com

[Defset2]

Order Number:

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I don't even have the words to describe what terrible shipping I received from Bestbuy.     The box was not in good shape in fact it was ripped apart.  How in the world did my item get shipped in a box with zero packaging inside to protect it, and ensure I received a quality product I paid for.   The soundbar and subwoofer was tossed into a box, that was probably too big, and not secured(zero packaging) . Terrible

I understand this was a "Open Box" purchases... but to send it in a open box with out any packaging or care?  YOU SHOULD BE EMBARRASED!

I am at a loss for words here.  I have been a faithful Bestbuy customer for decades.  You can see the amount of money I've spent with you.  I dont know if this soundbar even works.   

Something has to be done to make this right, or I will never shop with Bestbuy instore or online again! 

I was unable to attached photos of the packaging.  Someone needs to reach to me ASAP so i can email that and show them how horrible this was. 

[AndrewB-BBY Social Media Specialist]

Good afternoon, Defset2,

Thank you for taking the time to stop by our community forums. I appreciate you letting us know about your experience with this order. We work with all of our shipping partners to help make sure you receive a product in good condition so I can understand your disappointment to damage when this product arrived.

Because of the size and shape of some products, they may arrive in their original packaging. You should be notified of this during the checkout process to help you decide if store pickup may be a better option. You can learn more here.

Are you having any problems with this sound bar? How can I best assist you at this time? Please let me know, I'm happy to see how I may be able to help.

Regards,

[Defset2]

How can I send you the pictures of how this was shipped so you understand?

This was not shipped in it's original box. This was shipped in a huge box, with no packaging material inside to keep it stable. The sound bar and subwoofer could freely fly about, assuming that's whaly when I received the box was torn open

It was clearly packaged and shipped by someone who didn't care if the item was received with the quality I would've expected from best buy.

[AndrewB-BBY Social Media Specialist]

Hi there, Defset2,

We are generally unable to receive photos here on our community forums. While I understand the packaging of this sound bar was damaged, is there any damage to the product itself? Is it working incorrectly?

Please let me know, I'd be glad to help you explore what options may be available moving forward.

[Defset2]

It seems to be working so far.
However Its all dented up from shipping. It's definitely not worth the price I paid.
This is extremely disapointing coming from a company that is supposed to the best.

Tell me what you plan on doing to make this right. Before I decide if I return those sound bar.

[AndrewB-BBY Social Media Specialist]

Hello again, Defset2,

I'd be glad to help you explore what options we may have to assist you with this order. I will need to gather some more information so I can continue to look into this for you.

Can you please send me a private message that includes your:

Full name

Email address

Phone number

Order number

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.