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Posts: 3
Registered: ‎04-24-2020

WRONG SHIPPING ADDRESS PLEASE HELP

[ Edited ]

I spoke to Jasper on the phone yesterday regarding order {removed per forum guidelines}.

It has the wrong address and he said that he changed the shipping address but I checked today and it says delivered to the wrong address. I even asked him if it'll be ok since the delivery was today and he reassured me.... please help!!! I'm panicking.....

 

Jasper gave me confirmation number {removed per forum guidelines}

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Posts: 3
Registered: ‎04-24-2020

Re: WRONG SHIPPING ADDRESS PLEASE HELP

i've called best buy and I can't get a hold of anyone... please someone help me.

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Registered: ‎08-21-2017

Re: WRONG SHIPPING ADDRESS PLEASE HELP

Hello, afrobailey,

 

Welcome to our community forums. Having moved quite a bit, I've sent my fair share of orders to the incorrect address. We are able to request shippers change the address for a package, however this is not always successful. 

 

I will need some additional information to see what options we have available to assist you. Can you please send me a private message that includes your:

 

Full name
Email address

Phone number

Correct shipping address

 

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 3
Registered: ‎04-24-2020

Re: WRONG SHIPPING ADDRESS PLEASE HELP

Thanks for the response Andrew. I sent a private message to your inbox.