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Member
Posts: 10
Registered: ‎05-14-2012

Very disappointing

I pre ordered the iPhone X on 10/27 and called Best Buy in advance to make sure I could use a 10% off coupon I was emailed if I used my Best Buy credit card.  I was told to order the phone online and to call back and they would adjust the price to reflect the 10% off coupon.  I received my phone on 11/3 and called Best Buy and they told me I needed to print ,y coupon and take it to a store and they would adjust my order price. They told me my account was noted via my phone number and it would be no problem.  I went into a store 11/4 and gave them the coupon and the manager at the store tried to adjust the order price and the system was locked and he couldn’t make the adjust,met, so he called Best Buy via the 800 number and kept getting transferred and put on hold. After an hour of this, he told me he would handle this and text me when this was completed. I have exchanged texts with this manager daily since the 4th and he said he is still having issues with the Best Buy people getting this completed. I still have not opened the phone, as I will return it on principle alone if Best Buy can’t honor what they told me they would do. The store manager is at the mercy of the powers that be at Best Buy customer service and 3 days later this issue has not been corrected. I want to keep the phone, but also want ,y 10% off coupon honored as I was told it would be.  Please help and keep this customer.  I told the store manager if this is not corrected by Thursday the 9th, I’m returning the phone. Please help Best Buy honor their word.

Member
Posts: 10
Registered: ‎05-14-2012

Re: Very disappointing

Any help please from a blue shirt

Member
Posts: 10
Registered: ‎05-14-2012

Re: Very disappointing customer service

Please help

Member
Posts: 10
Registered: ‎05-14-2012

Re: Very disappointing

Bill or anyone, pelase help

Posts: 5,528
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Registered: ‎01-21-2014

Re: Very disappointing

Hello hashla1996,

 

Welcome to the forum! We try to reply to all customer inquiries as quickly as possible on a first come, first serve basis, and as we’ve been a little busier than normal with the upcoming holiday fast approaching, I appreciate your patience while waiting for assistance. I can’t imagine that was easy given that I’m sure you simply want to try out your new iPhone X, so I’d be happy to clarify the situation and offer my assistance.

 

From my understanding, the 10% off coupon that’s issued to new My Best Buy credit card holders isn’t applicable to iPhones specifically as called out in the terms and conditions. This could explain why local management is having issues assisting you with this request; however, I’d be happy to see what’s going on and double check this for you, so please be on the lookout for a private message heading your way shortly. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.

 

Thanks for posting,

Alexandra|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎05-14-2012

Re: Very disappointing

Thanks and gave you the info you requested via pm

Highlighted
Posts: 5,528
Topics: 320
Kudos: 164
Blog Posts: 12
Solutions: 316
Registered: ‎01-21-2014

Re: Very disappointing

Hello hashla1996,

 

Thank for you following up so quickly! I have received your private message, and I’ve responded to you via that communication method. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.

 

Sincerely,

Alexandra|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!