08-16-2021 03:06 PM
I am trying to make a purchase for my organization on BestBuy.com, but it asks for me to enter a verifcation code. I do not receive this code no matter how many times I resend it. I have check my spam folder and added the bestbuy email to my contacts, but I still have not received anything.
08-16-2021 06:15 PM
Good afternoon, insightelp,
Welcome to our forums! Ideally, the login process for BestBuy.com is a simple and straightforward process, so it’s disappointing to hear you’ve been having trouble getting your account verified, so you can start shopping with us.
Assuming you’ve added BestBuyInfo@emailinfo.bestbuy.com to your email contact list, and ensured the information on your account is completely up to date and accurate, the first step I’d recommend is resetting your BestBuy.com password. You’ll find more information on how to reset your password here, and you may also find our Having trouble logging into your My Best Buy/BestBuy.com account? Knowledge Base article useful as well.
If this still does not resolve the issue, I’ll be happy to take a closer look and offer any additional assistance I can, however, I’ll need a few pieces of additional information from you. If you could use the blue “Private Message” button in my signature to send me:
08-17-2021 11:02 AM
Welcome back, insightselp,
If you’re still not receiving the verification code you’re looking for, our Having trouble logging into your My Best Buy/BestBuy.com account? Knowledge Base article I’ve linked to previously has a few troubleshooting steps you may find useful. In case you missed it, I’ll provide the verbiage I’m referring to from that article below:
Why haven’t I received my verification email?
Below are some standard troubleshooting steps to try to receive your verification email:
Other causes of members having trouble receiving the verification email may include duplicate information in our internal systems, or outdated/mismatched information. If you’ve performed the troubleshooting mentioned above without successfully receiving a verification code, then please send us private message, with the details listed below, by clicking here.
If these steps don’t work, you’re welcome to send me a private message with the information I’ve requested previously, or I recommend using an alternate email address when attempting to place your orders.
All the best,