02-11-2020 09:46 AM
02-11-2020 01:14 PM
Thanks for joining the Best Buy Community forums. I apologize for the delay in getting that elliptical machine over to you, and that you are seeing a double charge on your card for this. That's a long time to wait for a product, and a missing Christmas gift is always a disappointment.
I'd be happy to look into this for you to see if I can help out with that cancellation and refund, or in getting it delivered if you prefer. Please reach out to me through a private message by using the link in my signature below this post.
I'll need your name, email address, and phone number, along with the order number or customer service PIN from your receipt to get started in researching this.