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Posts: 4
Registered: ‎09-24-2017

Update order payment

My payment failed this morning but i updated it at 10am. Now at 10 pm i got an email saying payment failed fix in 24 hrs or orser will be cancelled, but when i go to website everything is fixed. Will my ordered be cancelled?

Posts: 13
Registered: ‎12-08-2014

Re: Update order payment

I got the same email yet when I logged in everything seems fine. Also I had trouble logging in initially, itll tell me my username and password dont match, I had to reset my password to log in. But once I logged back out and tried logging in again with the password I just set. It gave me the same error again. Wierd!!!

Posts: 6,098
Topics: 97
Kudos: 370
Solutions: 283
Registered: ‎11-30-2015

Re: Update order payment


Greetings Coke123221,


Welcome to our forum community. Receiving an email noting your payment needs to be update still after you thought you had resolved the issue at hand is concerning. I appreciate the time you’ve taken to join our community to seek our advice.


Giving our teams ring at 1-888-BESTBUY, or (888) 237-8289 would be the best option available. They’d be happy to double check that your payment was updated correctly, and assist you further if it wasn’t. I apologize for the slight delay in our response. Please let us know if you’re still seeking some help on this matter, and we’d be happy to confirm if your payment needs to be updated still.



Mariah|Social Media Specialist | Best Buy® Corporate
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