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New Member
Posts: 1
Registered: ‎10-15-2019

Unverifiable Information

I ordered a pre owned iphone a few days ago online and just received a notice that my order was cancelled because of unverifiable info. However it also says out of stock in the email though not on the bestbuy site. I want to verify that it wasnt cancelled because the phone is out of stock. That way i can just order it again and hopefully get it to work this time. I'd appreciate the assistance.
Emerging Expert
Posts: 7,614
Registered: ‎02-25-2013

Re: Unverifiable Information

Was your contact and address information exactlly matching that which is associated with the credit card used?

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Posts: 421
Topics: 22
Kudos: 82
Solutions: 17
Registered: ‎02-08-2019

Re: Unverifiable Information

Hi there, Techi,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us!

Getting a new phone is exciting, and we appreciate you keeping Best Buy in mind for your order. We're sad to hear that you order was cancelled, and I can certainly understand wanting clarification on the reason why. As user bobberuchi mentioned, if the information listed on the "Bill To" section of your order doesn't match exactly what your banking institute has on file, this can cause cancellation.We'd suggest reviewing this information on your order and with your banking institute. If this information is up to date, feel free to send me a private message that includes your full name, phone number, email address, and order number and I'd be glad to investigate this further. To send a secure message, click the "Private Message" option in my signature.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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