Unique problem. I bought and paid for one item, Best Buy shipped me TEN of the item. How to rectify?

morrow · ‎11-29-2022

Hi,

I purchased and was charged for a single item. No problem there. However, deliverd to me was a CASE of TEN of the item! Obviously, I only need one, and this seems like the potential for a pretty big $$loss for BB. I don't feel regular customer support would be able to handle this, so who can assist me so that Best Buy gets these extra items back.

Thanks in advance

Bacarri-BBY · ‎11-24-2021

Hello, morrow,

Welcome to the Best Buy Forums!

We appreciate you taking the time to reach out to us regarding your order. I'd be happy to assist you with this. To get started, please send me a private message providing that order number along with your full name, phone number, and email. To send it, click on the blue button under my signature.

Regards,

Bacarri

|

Senior Social Media Specialist | Best Buy® Corporate
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Unique problem. I bought and paid for one item, Best Buy shipped me TEN of the item. How to rectify?

Re: Unique problem. I bought and paid for one item, Best Buy shipped me TEN of the item. How to r...