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Posts: 1
Registered: ‎11-26-2019

Unfortunately, we were unable to verify your information

My order has been cancelled minutes after the purchase and now my bank blocked the money. I am from Tbilisi, Georgia and I use the address of "USA2Georgia" company for delivery which is located in New Castle DE. And a local bank Visa card for payment.
Posts: 525
Topics: 31
Kudos: 151
Solutions: 25
Registered: ‎10-03-2017

Re: Unfortunately, we were unable to verify your information

Hello, guga1205,


Welcome to our Community Forums! I can see that you've also sent us a few messages about this issue as well, but I'd be happy to answer your concern here. If you'd like, let me know and I can also speak with you via Private Messages.


I'm sorry to hear that your order isn't processing correctly, but there is a reason that this is happening from what you've told me. I would suggest looking over our article about International Orders that goes over what's necessary in order for an order to process. We don't ship to known freight forwarders, so this address that you have listed is more than likely the problem. 

Additionally, I would suggest speaking with your bank about the money that has been blocked as they should be able to resolve that issue for you. 


Happy to help,

Cameron|Social Media Specialist | Best Buy® Corporate
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