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Posts: 1
Registered: ‎12-25-2019

Unfortunately, we were unable to verify your information, so we canceled item(s) from your order.

Hi there, for the past couple of months I have been having an issue with getting my orders canceled after 5 minutes of placing an order, I have tried placing an order through the phone with a representative and the same issue happened, they said they don't know what the issue is, this is really frustrating and I really want this to get fixed, I have been trying to place an order for a gift and nothing is going through, I have used different cards and made sure my billing is the same, and nothing is working, please help!

 

"Devender, we canceled item(s) from your order.

Unfortunately, we were unable to verify your information, so we canceled item(s) from your order.

For details regarding refunds and credits, see the What You Need to Know section below.

Please accept our apology for this inconvenience. We value you as a customer and hope to see you again soon.

Sincerely,

Your Customer Care Team"

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Posts: 7,132
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Registered: ‎12-23-2016

Re: Unfortunately, we were unable to verify your information, so we canceled item(s) from your or...

Hi, Devender,

 

Thanks for joining the Best Buy Community forums. Orders can get cancelled for a number of reasons, and I'm sure this is frustrating for you. I'd love to review these orders to see if I can help out.

 

Please send in a private message through the link in my signature. I'll need your name email address, phone number, and a couple cancelled order numbers to start my investigation.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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