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Regular Member
Posts: 31
Registered: ‎10-20-2014

Unfortunately, we were unable to verify your information, so we canceled item(s) from your order.

I think im banned from purchasing anything from best buy and i would like to know what happened.

 

i made 3 purchases and then 2 got cancelled with these emails right after purchase. I have tried all day to purchase with this still happening.

 

Any help would be nice. Any credit card i use is denied with an email after a secussful purchase. 

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Regular Member
Posts: 31
Registered: ‎10-20-2014

Re: Unfortunately, we were unable to verify your information, so we canceled item(s) from your order

Any support from Best Buy would be appreciated.
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Posts: 4,934
Topics: 150
Kudos: 374
Solutions: 226
Registered: ‎08-21-2017

Re: Unfortunately, we were unable to verify your information, so we canceled item(s) from your or...

Hello, eee123,

 

Welcome back to our community forums. I can certainly understand how frustrating it would be to have all of your orders cancelled and not be sure why. I would be glad to take a deeper look in to this to see if we can help clear this up. I'd like to check on these orders. Can you please send me a private message with your:

 

Full name

Email address

Phone number

Cancelled order numbers

 

To send a private message please click the button at the bottom of my post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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