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New Member
Posts: 4
Registered: ‎05-24-2019

Unfortunately, we were unable to verify your information, so we canceled item(s) from your order.

Help!

 

I've tried multiple credit cards (which have been verified to work by the banks) and have the same shipping address as the billing address, but my orders keep getting cancelled...

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Posts: 874
Topics: 36
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Registered: ‎10-19-2017

Re: Unfortunately, we were unable to verify your information, so we canceled item(s) from your or...

[ Edited ]

Hi there, Powder, 

 

Having orders cancel isn't fun! Have you had a chance to check out our Knowledge Base article, Why Was My Order Cancelled

Faith|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎05-24-2019

Re: Unfortunately, we were unable to verify your information, so we canceled item(s) from your order

Hello Faith, 

 

I have checked that and I have tried multiple credit cards, verified that my cards work, am not shipping to a P.O. Box, and nothing will work - the charges go through on my end (the credit card processing, but are denied from best buy).  AMEX even sends a verification code that I successfully use and then best buy cancels the order!  Is my address blacklisted?  How do I get this processed - can I call someone in best buy and have them place the order?  Your suggestion to review the link is not very helpful - I have tried that AND I have tried everything else AND I have spoken to best buy and they can't figure it out!

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Posts: 5,351
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Registered: ‎08-21-2017

Re: Unfortunately, we were unable to verify your information, so we canceled item(s) from your order

Hi there, powder,

 

Thank you for following up with us regarding these orders. Because these troubleshooting steps have been able to help you get this resolved I would be happy to take a deeper look in to this. Can you please send me a private message with a bit more information? I will need to confirm your:

 

Full name

Email address
Phone number

Cancelled order number

 

To send a private message please click the blue button at the bottom of my post across from my name. I look forward to hearing back from you so we can continue to research this.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎05-24-2019

Re: Unfortunately, we were unable to verify your information, so we canceled item(s) from your order

That's alright - I've ordered from Amazon - no problems at all!  

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Posts: 961
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Registered: ‎11-23-2018

Re: Unfortunately, we were unable to verify your information, so we canceled item(s) from your order

powder,

 

We're glad you were able to purchase the item(s) you needed. We would love the chance to still look into your Best Buy account and why your orders were cancelled. It's important to us that we try to correct the issue so you are able to shop with us in the future.

 

If you'd like to send me a private message containing your full name, email, phone number, and cancelled order number(s), I'd be happy to look into this. You can find the blue option to message me to the right of my name, below.

 

Kindly,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎05-24-2019

Re: Unfortunately, we were unable to verify your information, so we canceled item(s) from your order

I can't - You have reached the limit for number of private messages that you can send for now. Please try again later.

 

Can't place an order, can't pm to "solve" it - it is much easier to shop on Amazon....

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Posts: 905
Topics: 66
Kudos: 183
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Registered: ‎10-19-2017

Re: Unfortunately, we were unable to verify your information, so we canceled item(s) from your order

Hello, Powder,

 

That is odd, but I'm glad you let us know that it's giving you an error when you try to send a PM using the option in our signature. I'm going to send you a Private Message in the next couple of minutes to see if you have a better time responding there.

 

To view the Private Message, please log in to your forum account, and click on the envelope on the upper right-hand corner of the page. I hope to hear from you so we can get this corrected for future orders!

 

Sincerely,

 

 

 

 

Elle|Social Media Specialist | Best Buy® Corporate
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