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Posts: 1
Registered: ‎08-27-2019

Unfortunately, we were unable to verify your information, so we canceled item(s) from your order.

I've recently attempted to purchase four "google fi sim card" using my credit card. The card has the funds and the shipping/billing address used should have been correct, yet every attempt to purchase the product ends in the order being canceled shortly after placing it, why ?

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Posts: 3,408
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Registered: ‎08-21-2017

Re: Unfortunately, we were unable to verify your information, so we canceled item(s) from your or...

Hey there, haithoom94,

 

Thank you for stopping by our forums and letting us know about your order. There are several reasons why an order can be cancelled. I would be glad to take a closer work to see exactly what's happening. I will need a bit more information. Can you please send me a private message with your:

 

Full name

Email address

Phone number

Cancelled order numbers

 

To send a private message please click the button at the bottom of post across from my name. I'll keep my eye out for your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
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