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Member
Posts: 13
Registered: ‎12-01-2017

Unfortunately, we were unable to process your credit card. Please try again or use a different card

I cannot check out all morning. I keep getting this error.

 

I did look online and it seems like this error happens when there's a mismatch address which leads to the decline, which doesn't make sense coz I was able to successfully check out last week using this same credit card, so I'm not sure what's going on...

 

My credit card isn't giving me any fraud alerts or anything I have to acknowledge.

Posts: 421
Topics: 22
Kudos: 82
Solutions: 17
Registered: ‎02-08-2019

Re: Unfortunately, we were unable to process your credit card. Please try again or use a differen...

Greetings, adtr09,

Thank you for reaching out to our team here on the Best Buy Forums. I love shopping online myself, so I can certainly understand your concerns with this error message that was coming up concerning your payment method. While this error message typically occurs when the information provided on the "Bill To" section of this order doesn't align with what your banking institute has on file, it sounds like you did ensure that this was all correct. If not, you may want to contact your banking institution to double check that everything is up to date in regards to your billing information.

For clarification, have you since been able to place your order without this error message popping up?

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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