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Posts: 3
Registered: ‎10-14-2019

“Unfortunately this item is only available in certain markets”

Hello, I would love to place a preorder for a Ryzen 7 surface laptop 3. Unfortunately most of the 15 inch configurations are not available in my market for some reason. This seems kind of strange to me because there are two Best Buy’s in my state and the item itself is an anticipated release. The item is also available from the Microsoft Store and Amazon, but Best Buy is doing a promotion that I am interested I . Is there anyway that I am able to order the item and either have it shipped to me or to a local Best Buy where I can pick it up? Thank you.
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Registered: ‎10-03-2017

Re: “Unfortunately this item is only available in certain markets”

Hi there, K-Fish808!

 

Welcome to the Best Buy Support Forums! 

 

I can understand your interest in pre-ordering the Surface Laptop 3, as it looks like a pretty awesome laptop! Since the product hasn't been released yet, supply may be limited, and it's possible that we won't have enough to accept or continue accepting orders in your area. This being said, I wouldn't be able to tell if this is the reason that you are not able to order the device, without take a closer look. I will say that if it's possible to place an order for this item at this time, you should see this option on the product page

 

This being said, I'd be happy to check this out for you myself to see if it's available to pre-order in your area. So I may, could you tell me the city and state or zip code in your area?

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
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Posts: 3
Registered: ‎10-14-2019

Re: “Unfortunately this item is only available in certain markets”

My zip code is 96815, thank you
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Registered: ‎12-23-2016

Re: “Unfortunately this item is only available in certain markets”

Hi, K-Fish808,

 

Thanks for getting back to us with that ZIP code.

 

It looks like that laptop is currently only available for order in the contiguous United States. It isn't available for shipping outside of that just yet.

 

Please keep an eye on that product page. It should update when and if it becomes available for shipping to your location.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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