08-13-2020 07:07 PM
Attention Best Buy Corporate:
I am in the process of building a new home and wanted to purchase all my major appliances from Best Buy. I've purchased major appliances through Best Buy multiple times before and have always been very happy with the service I have received. I went online to build the cart about a week ago but needed to wait a few days before I could make the purchase. I chatted with a customer service representative who told me the sale would be good until the end of the month. I waited a few days and was finally ready to place my order. When I checked out, my credit card was declined. I tried it again hoping it was just an error. I also attempted to break up the large order into 2 smaller ones thinking that might have been the issue. The repeated attempts unfortuntately caused my card to get locked. I contacted the credit card company who assured me everything looked good on thier end and they unlocked my card. I tried again but the website still wouldn't accept it. I decided to wait and try again the next day and used my debit card instead. The next day, I encountered the same error. I tried again with my credit card hoping maybe whatever the previous issue was had been resolved, but it again was not accepted. My credit card locked again, and after calling the credit card company again, they informed me of several inconvienent steps I would have to complete in order to have my card unlocked again, and that it would take another 10 days after I completed those steps. I decided to contact Best Buy's customer service who explained my best option would be to go into a store and make the purchase there. If I made the purchase over the phone, I wouldn't benefit from the gift card promotions being offered at the time. So I made an appointment for the next day (it was already late in the evening) at my local store (located at 5651 South Service Rd in Saint Peters, Missouri). I spoke with an employee who helped me build the cart again but unfortunately the sale had changed and the cost of all the appliances had gone up. I had taken pictures of the items with the sale prices from just the day before so I would have it for the visit. I asked if they could honor the prices from the day before and was told no, they can't. I told the employee I would take my business elsewhere.
I couldn't believe any business would turn away over $10,000 because they wouldn't honor their own sale prices from just the day before. Because of my efforts, I now have an unusuable credit card for at least another week (which can be difficult in this time of pandemic), several wasted hours, and a bad taste in my mouth for Best Buy's customer care. I now have to begin my search over again to find another store to purchase all my major appliances from. I'm very disappointed in my experience, and it's possible that it has ruined me from ever purchasing major appliances with Best Buy again. I understand the business of just one person may not be that important to a company as large as Best Buy, and if they choose not to respond or address my concern with me, they will only be supporting that I made the right choice to look elsewhere.
08-18-2020 02:36 PM
Good afternoon, rtippy,
Welcome to our community forums. Buying a new set of appliances is a big decision and I appreciate you taking the time to visit us and letting us know about your experience with this purchase. While prices and promotions are subject to change it does sound strange that your card was denied so many times. If you'd like, I would be happy to take a closer look at this to see if I can provide any more details on why this happened.
I will need some more information so I can begin to review these orders. Can you please send me a private message that includes your:
Cancelled order numbers
You can send me a private message by clicking the blue button at the bottom of this post across from my name. I look forward to hearing back from you.