08-01-2022 11:21 AM
Best Buy processed my return and agreed to refund $390 in Reward Dollars. They only credited me $380. When I called their customer service they told me I would have to deal with the store directly. When I call the store number it re-routes to the national customer service. The customer service agent (Jon) tells me I have to physically go to the store for help. I tell him that the store is a 40 minute drive each way and would cost more in gas than the amount I was shorted. He insists there is no other person who can help - no supervisor, no manager - complete stonewall. This is a scam. When you take someone's money and make it more expensive and difficult to get it fixed than it is worth, you are basically hoping they'll give up so you can keep their money. Terrible business practice. Should be illegal. Definitely unethical. It isn't eve about the money at this point. Someone needs to stop them from running this scam.
08-01-2022 11:41 AM - last edited on 08-01-2022 07:05 PM by Deysha-BBY
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I appreciate you contacting us on our platform, as this does seem a bit strange given the discrepancy. I'd be happy to review this further with you to see what clarity or assistance I may provide.
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