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Posts: 1
Registered: ‎08-15-2020

Unauthorized transactions and account hacked

I am victim of unauthorized transactions. Someone had use my account and bought almost $2000 amount item and picked up from store on same day . I did notice next day about this transaction. But for me it was late according to the bestbuy , i was traying to communicate with bestbuy and try to resolve as it was not me did that crime . And because of someone's crime we have big amount of transactions payments on my way . During this covid situation we are trying to hard to save some money so we can survive in this situation. i spoke to th bestbuy they told me that when they retrive this item from that person they will release refund. This is completely unacceptable 
I need to talk managment get justice.

also bestbuy need to investigate from their side regarding the cyber crime as well .

Trusted Contributor
Posts: 2,787
Registered: ‎02-07-2011

Re: Unauthorized transactions and account hacked

Step 1. Is to report this to the police
Step 2. Is to report this to your credit card company (Citibank if it's a best buy card)

Best buy will work with the police if they request information.
Posts: 6,667
Topics: 227
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Solutions: 340
Registered: ‎08-21-2017

Re: Unauthorized transactions and account hacked

Hello, Mlad43,


Thank you for taking the time to visit our community forums. Having had my identity stolen I know how big of an impact it has and how long it can take to get everything back to normal. I would be glad to give you some more information on how to get help moving forward. 


As nckhammond mentioned, filing a report with your local law enforcement is a great idea. I would also contact your credit card company to dispute these charges.


If you haven't done so, I would also recommend changing the passwords associated with your My Best Buy account and email address. We have some further recommendations here.


It sounds like you have already been able to get in touch with our agents, is that correct? Please let me know if you have any more questions, I'm happy to help as much as I can.

AndrewB|Social Media Specialist | Best Buy® Corporate
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