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Posts: 1
Registered: ‎05-14-2022

Unauthorized Purchases by thief

Someone used my Capital one visa credit card and purchased items from Chicago, IL Bestbuy. Credit card company Capital one refused to reimburse $1,761.98. Capital one required a letter from BestBuy stating " Those are fraud". But I haven't gotten any letter from Best Buy. To make this money I need to work for two weeks. Two transactions are fraud. Why I need to pay this money to Bestbuy.

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Solutions: 344
Registered: ‎11-10-2008

Re: Unauthorized Purchases by thief

I'm curious about certain things. When you say someone used your card in Chicago, did you happen to lose your card or did the card get cloned somehow? 


At Best Buy when I went a couple of times in my area I heard store associates at the register ask for ID for credit card purchases. The same goes for online purchases when you order online and pickup in the store. FYI, If you have the Capital One app there is a turn card off option in your account settings that will allow no transactions to happen on the card. 



Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Trusted Contributor
Posts: 2,709
Registered: ‎02-07-2011

Re: Unauthorized Purchases by thief

Most places are not supposed to ask for I.D. if the chip was used on the card per thier merchant services agreement. Not sure how Best buy us supposed to know the charges were fraudulent. If they did, I doubt they would have accepted the transaction in the first place.
Best Buy Employee
Posts: 2,557
Registered: ‎01-09-2015

Re: Unauthorized Purchases by thief

Nckhammond is correct, with the introduction of chip transaction it is actually a violation of the merchant agreement to ask for if it even validate the card is signed on the back. You should dispute with your credit card company, they will handle the rest. Most likely, Best Buy will be found as compliant based on these new merchant terms and it will be covered by your credit card’s fraud protection.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Social Media Specialist
Posts: 14
Registered: ‎12-29-2021

Re: Unauthorized Purchases by thief

Hey, Kim1974.


Thank you for reaching out to us on the Forums. I can understand how having your card stolen can be very stressful. When it comes to fraudulent activities at our stores, you will need to contact your local law enforcement and your financial institution. The local law enforcement can reach out to the store directly to have them pull the information needed. 

Autumn|Social Media Specialist | Best Buy® Corporate
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