05-14-2022 05:10 PM
Someone used my Capital one visa credit card and purchased items from Chicago, IL Bestbuy. Credit card company Capital one refused to reimburse $1,761.98. Capital one required a letter from BestBuy stating " Those are fraud". But I haven't gotten any letter from Best Buy. To make this money I need to work for two weeks. Two transactions are fraud. Why I need to pay this money to Bestbuy.
05-15-2022 10:34 PM
I'm curious about certain things. When you say someone used your card in Chicago, did you happen to lose your card or did the card get cloned somehow?
At Best Buy when I went a couple of times in my area I heard store associates at the register ask for ID for credit card purchases. The same goes for online purchases when you order online and pickup in the store. FYI, If you have the Capital One app there is a turn card off option in your account settings that will allow no transactions to happen on the card.
05-16-2022 02:22 PM
05-16-2022 11:31 PM
05-17-2022 08:21 AM
Thank you for reaching out to us on the Forums. I can understand how having your card stolen can be very stressful. When it comes to fraudulent activities at our stores, you will need to contact your local law enforcement and your financial institution. The local law enforcement can reach out to the store directly to have them pull the information needed.