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Posts: 1
Registered: ‎11-04-2019

Unauthorized Purchase

I have a 1,623 unauthorized purchase from bestbuy, I am seeking investigation resolution to stop and refund to my card immediately. What process do I have to do to get started? I contacted my bank they suggested I start here.
Posts: 466
Topics: 34
Kudos: 62
Solutions: 34
Registered: ‎10-03-2017

Re: Unauthorized Purchase

Hi there, Melclay!


Noticing that your card may have been used at Best Buy without your permission is certainly concerning. I’d be happy to provide some advice on this matter plus see how might be able to assist you further at this time.


Have you reviewed our floated post on this matter here? Reaching out to your financial institution was the correct step to take. I’d also recommend filing a report with your local authorities to report this as well. Next, I would recommend giving us a call at (888) BEST-BUY or (888) 237-8289 so that we can ensure that your concerns are documented in our systems. If you would prefer, I would also be happy to take a look into this for you and ensure that this is documented on our side as well. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address

To send me a private message, please click the button labeled "Private Message" in my signature below.



Vince|Social Media Specialist | Best Buy® Corporate
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