08-17-2019 09:30 AM
08-19-2019 01:15 PM
Thanks for reaching out to us for support here on the Best Buy Forums. Welcome to this awesome platform!
I can certainly understand you reaching out for some assistance with your orders cancelling. Typically, when we are unable to verify your information, it is because the info on your payment method does not match what you have on file for your My Best Buy account.
Please check if all of this info matches, and if it does, I’d be happy to look into further for you. For further assistance, please send me a private message by clicking on the blue box in my signature below. Please include your full name, email, phone number, and cancelled order number in the private message.