BestBuy.com

[llellenberg]

I purchased a Sony lense along with other accessories, {Removed per Forum Guidelines}.   Went to the store to return the Sony case LCSU21.  The clerk, department manager, & store manager all indicated that they would not return the case.  I have spent several thousand dollars at BB and refuse to believe that while I'm at the store employees can't resolve the issue. 

PLEASE HELP, MY RELATIONSHIP AS A BESTBUY CONSUMER HANGS IN THE BALANCE.

Thanks

Leslie & Ken {Removed per Forum Guidelines}

{Removed per Forum Guidelines}

[Cameron-BBY Social Media Specialist]

Hi, llellenberg, 

Welcome back to the Community Forum!

Although we aren't thrilled for your reason of return, we are glad that you've come back for help, and we are happy to do what we can. Being able to make a return on an item that doesn't work for you is something that we take pride in offering to our customers. I'm so sorry that you had some issues when you visited your local store to have this completed. 

When did you purchase this Sony lens and make this order?

We'd be happy to take a look in this further for you. You'll notice that I had to remove some personal data from the post you made; Please feel free to send that to us in a Private Message if you'd like. You can send us a private message by selecting the blue button in my signature. 

All the best,