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Posts: 2
Registered: ‎10-16-2019

Unable to purchase - ATT upgrade and add a line

For nearly two weeks, I have been attempting to upgrade my phone. I have been to the ATT store, Best Buy store, tried Best Buy online, called customer service for ATT, and called customer service for Best Buy. The issue was reported to technical support in the Best Buy store but has not been resolved. ATT says there is no issue with the account on their end. I even tried to purchase a different phone with no luck.
Posts: 445
Topics: 24
Kudos: 88
Solutions: 30
Registered: ‎02-08-2019

Re: Unable to purchase - ATT upgrade and add a line

Hey, Frustrated103,


Thanks for reaching out to us about this. I'd be happy to take a look into this further, as I can certainly understand how frustrating this is. Please send me a private message with your full name, email, and phone number. You can do so by clicking the blue "Private Message," button in my signature below. 




Meg|Social Media Specialist | Best Buy® Corporate
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