10-26-2017 08:04 PM
I got an email this morning saying an order was unable to process payment for a preordered vidoegame coming out on Friday the 27th. The same card was used successfully to pay for another preordered game coming out on the 27th. They were two different orders. I updated the payment information to a different card and it said it was successful and an email would be sent. An email was never sent and when I check the order status it still says my first card is trying to be used.
I will probably just cancel the order and re preorder tonight so I can still get the preorder bonus.
10-26-2017 10:00 PM
10-28-2017 10:15 AM
Hi there Xsupertate-
Thanks for reaching out regarding your order. I am sorry to hear that you are having issues changing the payment method on your original order. It's definitely frustrating when a pre-order is at risk of being cancelled. I am glad you were able to get the issue resolved!
I will make sure to log your feedback here at our Corporate Offices so we can continue to improve our online ordering experience. We work hard to make online ordering a quick and easy process, so I am disappointed you didn't have that experience on your order.
Please let me know if there is anything further that I can assist you with, I am happy to help.