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Posts: 5
Registered: ‎01-04-2012

Unable to process payment and update payment problem

I got an email this morning saying an order was unable to process payment for a preordered vidoegame coming out on Friday the 27th.  The same card was used successfully to pay for another preordered game coming out on the 27th. They were two different orders.  I updated the payment information to a different card and it said it was successful and an email would be sent.  An email was never sent and when I check the order status it still says my first card is trying to be used. 


I will probably just cancel the order and re preorder tonight so I can still get the preorder bonus. 

New Member
Posts: 5
Registered: ‎01-04-2012

Re: Unable to process payment and update payment problem

I did cancel the order and have reordered it with a different card. My original order also used a reward zone certificate and a gift card. I know I will get them back. The gift card was also awaiting authorization but I figure that was because my debit card was awaiting authorization.
Posts: 3,202
Topics: 49
Kudos: 224
Solutions: 172
Registered: ‎08-21-2017

Re: Unable to process payment and update payment problem

Hi there Xsupertate-


Thanks for reaching out regarding your order. I am sorry to hear that you are having issues changing the payment method on your original order. It's definitely frustrating when a pre-order is at risk of being cancelled. I am glad you were able to get the issue resolved!


I will make sure to log your feedback here at our Corporate Offices so we can continue to improve our online ordering experience. We work hard to make online ordering a quick and easy process, so I am disappointed you didn't have that experience on your order. 

Please let me know if there is anything further that I can assist you with, I am happy to help. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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