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Posts: 7
Registered: ‎12-28-2009

Unable to place orders on

I am unable to place new orders on - my account, address and payment information are all in order but 9 out of 10 orders get canceled minutes after I place them. I have been an elite plus customer for years, have two BestBuy credit cards, an active Total Tech Support membership and now I keep having issues with the website. Can someone please help?

Posts: 1,525
Topics: 68
Kudos: 280
Solutions: 66
Registered: ‎11-23-2018

Re: Unable to place orders on

Hello, diegous79!


Thank you for reaching back out to us on our forum for support. I love shopping online when I'm too busy to run to the store or something isn't available to purchase near me. While this option should be easy and convenient, it can be frustrating when an order doesn't go through. I hate to hear that as an Elite Plus member you've run into this issue.


That being said, I'd be happy to look further into your account. Please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name, below.



Allison|Social Media Specialist | Best Buy® Corporate
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