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Posts: 1
Registered: ‎12-12-2020

Unable to obtain refund for item never delivered

Hello, I'm writing this today because it has been a month since I ordered a ps5 online and it was never delivered but you refuse to give me a refund. I purchased it on November 12th and it never arrived, the tracking information confirms this.

I was bounced back and forth between best buy customer service and Canada Post for 3 weeks. Now, I haven't gotten any sort of answer from either of them since Wednesday December 2nd.

This is completely unacceptable. The item clearly will never be delivered to me and I demand a refund. My business relationship is with best buy, not whoever you decided to ship my item with. Your responsibility in this transaction was to deliver the item I paid for, you failed to do so.

This is the most atrocious shopping experience I've ever had and I promise I will never return to best buy after this.
Posts: 18,491
Topics: 3,254
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Registered: ‎09-29-2008

Re: Unable to obtain refund for item never delivered

Welcome to our community, TTrueman,


As I know from my own experience, having an order delayed for any reason can be quite frustrating indeed. I regret this has been your experience with your recent order.


With apologies, this Community is intended for our U.S. customers. Please contact Best Buy Canada for further assistance with your concern.


I hope this helps. Thank you for writing to us.


John|Social Media Specialist | Best Buy® Corporate
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