05-07-2021 12:50 PM
I am facing an issue where I am only able to login by using Forgot my password function
The moment I signout and try to relogin with the SAME PASSWORD. It does not work and I have to use Forgot my password again to login...
05-07-2021 03:00 PM
Welcome to our forums! I’ve found myself in the dreaded “forgotten password” loop a few times with my different online accounts over the years, and I know what a frustrating experience it can be. Thankfully you’ve found our Support Forums, and I’ll hopefully be able to help you resolve this issue!
For starters, if you’re accessing our site using a VPN, I would recommend disabling the VPN, as well as any ad-blockers or private modes on your browser, as this will likely resolve the issue. Also, if you’re logged into your account on more than one device (desktop computer, laptop, Best Buy mobile app), I’d recommend logging out of all your devices before resetting your password one last time, and logging in. While you’re logging out everywhere, be sure to clear your browser history or cache, in case this is what’s causing your password to need to be reset.
We also have a Knowledge Base article detailing a few more troubleshooting steps, and I’ll include a few more below:
Hopefully this helps, but if you’re still having issues with your password, please don’t hesitate to visit our Support Forums again.
05-13-2021 01:01 PM
Welcome back, auggie246,
It’s entirely possible the issue you’re running into could be caused by having more than one account with us that is linked to your information, so I’d like to take a closer look and offer any additional assistance I can. For me to do so, I’ll just need you to send me a private message with:
To send me this information privately and make sure it’s not in the public view of our forums, I’ll ask that you use the blue “Private Message” button in my signature to send this information over. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Hope to hear from you soon,