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Posts: 3
Registered: ‎09-08-2020
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Unable to log in on different browsers - "Sorry, something went wrong. Please try again."

Hello,

 

SInce several month I had been encountering a problem when using firefox on windows 10, when trying to log in I am receiving the message "Sorry, something went wrong. Please try again." (both direct logging or trying to log in using my linked google account.)

 

I was able to go on by using Microsoft Edge, that did not have the issue.  But since the new "chromium" version of Edge has been installed I am now facing the same issue.

 

This is happening on 2 different computers.

 

Any solutions ?

Posts: 11,642
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Registered: ‎09-29-2008

Re: Unable to log in on different browsers - "Sorry, something went wrong. Please try again."

Hey syl1979,

 

This does sound frustrating. I would try clearing your cookies and cache. I have forwarded this onto to the appropriate team.

 

Thanks,
 

Allan|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎09-08-2020

Re: Unable to log in on different browsers - "Sorry, something went wrong. Please try again.&qu

Hello Allan,

 

Clearing cookies and cache does not work, unfortunatly...

Posts: 11,416
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Registered: ‎11-10-2008

Re: Unable to log in on different browsers - "Sorry, something went wrong. Please try again.&am

Do you have a VPN enabled by any chance? If I use a combo of a certain web browser with a VPN it blocks my access to the site.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 3
Registered: ‎09-08-2020

Re: Unable to log in on different browsers - "Sorry, something went wrong. Please try again.&am

Found a workaround.

It appears the issue is linked to the main language of both browsers being set to French.

After changing to english, both Firefox and Edge are working.

There should be something in the Bestbuy login that does not like French...

Sacrebleu !
Posts: 11,642
Topics: 371
Kudos: 295
Blog Posts: 46
Solutions: 378
Registered: ‎09-29-2008

Re: Unable to log in on different browsers - "Sorry, something went wrong. Please try again.&am

Hi syl1979,

 

Thanks for the update, and I'm glad to hear you got this to work by changing the language Firefox was set to. I have forwarded your feedback onto the appropriate team here at our corporate headquarters.

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!