BestBuy.com

[skitch23]

I ordered two of the same item and returned one. I have been trying unsuccessfully to get a price match on the item I kept because the reps keep telling me that I returned my item.

Why is this so hard to understand? I don't want a price match on the item I return, I want a price match on the item I kept.

[Allison-BBY Social Media Specialist]

Hello, skitch23,

Thank you for reaching back out to us on our forum for support. I know I love getting the best deal on a product as well, so I can understand wanting to take advantage of our Price Match Guarantee. I hate to hear you've run into this kind of issue, and I'd like to dig into this further and see how I can help.

To start, please send me a private message including your full name, email, phone number, and order number(s). You can find the blue option to message me to the right of my name below.

Regards,