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Posts: 1
Registered: ‎02-07-2020

Unable to create a account

Back in December, I tried to make a bestbuy account because of a good sale going on. I follow the steps and the result were " Oops! Something went wrong while trying to create your account. Please try again." I eventually just gave up.. Well. I'm back again and I'm still facing the same outcome. 

I'm using Windows 10 64-bit. I've tried it on Google Chrome, Firefox, Opera and Microsoft Edge. I've cleaned my history, cookies, resetted the browsers... I've tried it on another computer, and also a library computer.. Nothing.
The one thing I haven't done yet is a fresh install of Windows 10 and to be quite frank, I don't want to go through that option just to make an account. 

The nearest Bestbuy to me is approximately a 2 hour drive and even then, I need somebody to take me. 

Ugh.. I just want to be able to buy things from Bestbuy that I can't get from Amazon... 

Valued Contributor
Posts: 2,110
Registered: ‎02-07-2011

Re: Unable to create a account

You could always check out as a guest if you had to. You dont actually need an account.
Posts: 2,455
Topics: 102
Kudos: 225
Solutions: 116
Registered: ‎10-19-2017

Re: Unable to create a account

Good afternoon, Galvlohi,


If you’re located so far from a Best Buy store, I can absolutely understand why you would want to create an account when shopping with us to make things a little bit easier. It sounds like you’ve already done some troubleshooting, but I’m glad you reached out so that we dig in a little more.


To get started, are you using a non-English browser? If so, please switch to an English browser. After that, please be sure you have turned off ad-blockers and that you are not using a hosted network or VPN. All of these could interfere with creating or accessing a account.  Beyond these pointers, it sounds like you’ve already tried normal troubleshooting such as using a different browser/device, and clearing cache and cookies. If you still have trouble creating an account after this, please send me a private message with your full name, phone number, and email address so I can look into this further.


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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