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Posts: 1
Registered: ‎12-15-2021

Unable to cancel order

I just ordered $5000 worth of appliances for my newly purchased home, but I got the model of the dryer/washer wrong and other items my wife turned out changed her mind and wanted to switch to something else. I wanted to cancel literally within 10 minutes of the purchase, but in order detail it just grayed out and won't let me change anything. The scheduled delievery/installation time is 1/06/2021, please assist, see if we can cancel the order entirely.

Posts: 11,642
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Registered: ‎09-29-2008

Re: Unable to cancel order

Hey, mbhenrykg,

 

I can of course relate to changing my mind when making a purchase, and I can understand you being concerned that after only 10 minutes you were no longer able to change your order. I would like to look into this. Can you send me a private message with your name, phone number, email address, and order number? To send me a private message simply click on the message button in my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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