BestBuy.com

[jtucker14]

I haven't been able to access my bestbuy.com account for like 6 months. I have the email address and password. Everytime I try to sign in, it asks for a verification code which it sends via email. The problem is I never EVER receive the code. I've already checked spam/junk and whitelisted email address. I spoke with a few agents who states that someone created a separate bestbuy.com account with my email address (How is that possible?) with a different name and mybestbuy rewards number. Supposedly this is why I don't get the verification emails (doesn't make sense to me but okay). The last agent submitted a request to corporate to have the other account removed. Allegedly I was supposed to be contacted by corporate regarding, but have not. It's been awhile. No contact, and still can't sign in. Anybody have any suggestions?

[Caleb-BBY]

Hi jtucker14,

Welcome to the Best Buy Forums! We appreciate you reaching out to us here, though I'm concerned to hear that you've been having all these issues accessing your account. I certainly understand that would be frustrating, and I'm happy to take a look into the situation and see what we can do to get this resolved. To get started, can you send me a private message that includes your full name, email address, and phone number? You can do so by clicking the blue button to the right of my signature.

Best Regards,