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Posts: 2
Registered: ‎04-18-2019

Unable to Verify Payment Information



I have repeatedly tried to place my order on, but have had my order canceled each time. It tells me that it is unable to verify my payment information. As I said I've tried multiple times, and I am sure I have my information correct. I have been trying all day and have gotten very frustrated with what is supposed to be an easy process. Please advise.

Posts: 7,132
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Registered: ‎12-23-2016

Re: Unable to Verify Payment Information

Hi, mtkidk472

Thanks for getting in touch with us here on the Best Buy Community forums about this. Orders can be cancelled for a variety of reasons, so I’ll need to look into your specific orders to provide any advice. 

Please send me a private message by using the link in my signature below this post. I’ll need your name, email address, phone number, and the most recently cancelled order number.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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