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New Member
Posts: 2
Registered: ‎07-11-2018

Unable to Verify Infomation

Hey, I am an international customer, but want to ship to a US address.


I am able to successfully checkout, but almost immediately after I recieve my order confirmation I recieve another email

saying my order has been cancelled.


I have called my bank and they said they have not been witholding the payment, and it didn't look like a suspicious transaction on their end.


Can you please help me place orders in future? I am unable to buy instore and your website splashpage boasts of your support of international customers and acceptence of international cards, however it seems as though my account must have been label as fraudulent or likewise in your system...


Thanks, Matt

New Member
Posts: 2
Registered: ‎07-11-2018

Re: Unable to Verify Infomation

Hello? Support? Unless you dont want my money, I can just take it elsewhere...
Posts: 8,573
Topics: 410
Kudos: 575
Solutions: 360
Registered: ‎09-29-2008

Re: Unable to Verify Infomation

Hello Matt,


Welcome to our community. i apologize for the apparent tardiness of my reply. We do our best to respond to all of our customers as promptly as possible and in the order in which they are received.


As I know only too well from my own online shopping experience, having an order canceled is by far one of the most frustrating things that can happen. I was dscouraged to hear you've had this occur with your recent orders and I regret any inconvenience to you.


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your email address
  • Your canceled order number(s)


To send me a private message, please click the button labeled "Private Message" in my signature below. I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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