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Posts: 4
Registered: ‎08-20-2019
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Unable to Process Gift Card Order, paypal still charged

[ Edited ]

Hey!
I've been trying to order a gift card for a friend of mine, but I get the message "unable to process order" I am not living in the U.S and the card I'm using is registerd in Norway, which might be the problem. I have tried paying through paypal. However my card has still been charged, and the money has not yet been returned. The best would of course be able to buy the gift card. Hopefully there is some fix to this.

All the best
Sindre {removed per forum guidelines}

New Member
Posts: 4
Registered: ‎08-20-2019

Re: Unable to Process Gift Card Order, paypal still charged

An update to this would be great.

Posts: 1,146
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Registered: ‎10-03-2017

Re: Unable to Process Gift Card Order, paypal still charged

Hello, simaage,

 

Thanks for reaching out!

 

I see that the card you're using is from Norway. This is more than likely the issue you are coming across. However, I have included a link below which outlines how to process an order with international payment methods. This should get you up and running.

 

Best Buy International Orders

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-20-2019

Re: Unable to Process Gift Card Order, paypal still charged

Thanks! The funds have returned, which is great, I tried using your sollution, and using paypal funds, no card but the same problem persisted, and the funds from this transaction also seem to be stuck.
So this seem like it might be a problem with cashtar?
Thanks for the help so far! 
All the best.

Posts: 3,201
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Registered: ‎08-21-2017

Re: Unable to Process Gift Card Order, paypal still charged

Hi there, Sindre ,

 

Thank you for following up with us. Because CashStar fulfills e-gift card we are unable to provide further assistance regarding these purchases. I would recommend contacting CashStart support directly to see if they can help you get this sorted out. Please let us know if we can help with anything else!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-20-2019

Re: Unable to Process Gift Card Order, paypal still charged

Thanks, ill try contacting them. My paypal funds seem to still be stuck however. Hopefully this is sonething you can clear up?
All the vest.
Posts: 5,620
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Registered: ‎12-23-2016

Re: Unable to Process Gift Card Order, paypal still charged

[ Edited ]

Hi, Sindre,

 

Were you trying to order a physical gift card or an e-gift card? Depending on how the order was placed, the solution may be different.

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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